Where your return goes
Your return must go to the return address provided by the seller you ordered from. You'll find that address on the seller's website, your order confirmation email, or the packing slip. Do not use our address for returned products.
Starting a return
Ask the seller's customer service for a return authorization and give them your order number. The seller's own return policy lists the exact terms, though many brands offer a satisfaction guarantee or a return window (often 30-60 days).
Who pays to ship a return
The seller sets the instructions and costs for return shipping. You'll pay for return shipping in most cases, but if the item arrived damaged, defective, or incorrect, the seller usually covers it. Before you ship a return, always check the seller's policy.
Your refund
Once the seller has received and processed the return, it issues the refund to your original payment method.
If you can't reach the seller
When you cannot reach a seller about a product you found through our site, we will try to point you to the right contact. You can reach UAB Modon Media at Klaipėdos pl. 49-4, LT-00128 Palanga, Lithuania, by phone at +370 663 88128, or by email at info@modonmedia.com.